Privacy Policy

1. Introduction

KOBA Handmade, located at Guyotdreef 21, 2930 Brasschaat, Belgium, values the protection of your personal data and respects your privacy.
We process your data in full compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

By using our website www.kobahandmade.be

2. Data Controller

The data controller responsible for processing your personal data is:

KOBA Handmade
Company number: [insert your company number]
Address: Guyotdreef 21, 2930 Brasschaat, Belgium
Email: info@kobahandmade.be

3. What Personal Data We Collect

We only collect personal data necessary to provide and improve our services. This may include:

  • Name and surname

  • Address and contact details (email, phone number)

  • Billing and delivery address

  • Order and payment information

  • Company name and VAT number (if applicable)

  • Communication preferences

  • IP address and browser information (for website analytics and security)


4. Why We Collect This Data

We use your personal data only for specific and legitimate purposes, including:

  • Processing and delivering your orders

  • Creating and managing customer accounts (B2B & B2C)

  • Invoicing and accounting

  • Customer service and order follow-up

  • Sending newsletters or promotional updates (with your consent)

  • Improving our website and user experience

  • Complying with legal and tax obligations


5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Your consent (e.g., newsletter subscription or contact form)

  • Performance of a contract (processing your order or providing services)

  • Legal obligation (accounting or tax compliance)

  • Legitimate interest (customer relationship management or direct marketing to existing customers)

6. Data Retention

KOBA Handmade will not retain your personal data longer than necessary for the purposes for which it was collected.

  • Order and billing information: 7 years (required by law)

  • Newsletter subscriptions: until you unsubscribe

  • Contact details: up to 2 years after the last interaction


7. Sharing of Data with Third Parties

Your personal data will never be sold to third parties.
We only share data with trusted partners who help us operate our business, such as:

  • Payment providers (e.g., Shopify Payments, Mollie, PayPal)

  • Shipping partners (e.g., DPD, Sendcloud)

  • Accounting and administration services

  • Website hosting and email providers

All partners are bound by data processing agreements to ensure your data is handled securely and confidentially.


8. Data Security

We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access.
Our website uses SSL encryption to secure data transmission.
Only authorized staff of KOBA Handmade have access to your personal information, and only when necessary for their role.

9. Your Rights

You have the following rights regarding your personal data:

  • Right of access – to know what data we hold about you

  • Right to rectification – to correct inaccurate or incomplete information

  • Right to erasure – to have your data deleted (“right to be forgotten”)

  • Right to restrict processing – in certain cases

  • Right to withdraw consent – for example, from marketing emails

  • Right to object – to data processing based on legitimate interest

  • Right to data portability – to receive your data in a structured format

To exercise these rights, please contact us at info@kobahandmade.be

10. Cookies

Our website uses cookies to enhance user experience, analyze traffic, and support marketing efforts.
You can adjust your cookie preferences at any time through your browser settings.
For more details, please refer to our Cookie Policy.


11. Newsletters and Marketing

When you subscribe to our newsletter, we will use your email address only to share updates about new collections, promotions, and events by KOBA Handmade.
You can unsubscribe at any time by clicking the unsubscribe link in any of our emails.


12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

KOBA Handmade
Email: info@kobahandmade.be

Address: Guyotdreef 21, 2930 Brasschaat, Belgium

If you believe your data has been processed unlawfully, you have the right to file a complaint with the Data Protection Authority (GBA):
Drukpersstraat 35, 1000 Brussels, Belgium